VLT Services

Planning

  • VLT transportation logistics
  • Conduct pre-installation casino floor assessments
  • Casino floor planning
  • Tech room configuration and setup

Warehouse and/or Staging

  • Unload VLTs from trucks and stage them at the warehouse
  • Load VLT operating systems and special feature software
  • Option VLTs per options sheet provided by the casino management
  • Convert buttons, monitors and other components to various themes
  • Install toppers on VLTs, change candle paper in accordance with denominations
  • Install bill validators and printers
  • Player tracking installations
  • Power up and test VLTs for proper operation
  • Troubleshoot and resolve any issues that arise
  • Order and replace parts for VLTs
  • Stage completed VLTs for transport to the casino
  • Load completed VLTs on trucks for transport to the casino
  • VLT base configuration and placement
  • Unload VLTs at the casino
  • Install VLTs on the bases and test at the casino
  • Install and run fiber optics for communications
  • Connect to and confirm communication with Central Monitor and Control System

Administration and Support (onsite 24/7/365)

  • sbX (server based gaming) administration
  • Perform all prep tests including assurance hardware, firmware and system interfaces
  • Install, remove, convert, perform preventive maintenance and prepare games
  • Set game options and repair games
  • Upgrade and convert gaming systems and equipment
  • Maintain accurate inventory of parts issued
  • Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work
  • Follow documentation, policies and procedures and perform tasks
  • Read and translate wiring diagrams
  • Maintain, repair and troubleshoot to component/circuit level
  • Resolve various technical problems
  • Perform program upgrades and download set up
  • Test programs with various verification devices
  • Troubleshoot with input and output tests
  • Set up game options and test various devices, e.g., bill acceptors.
  • Test pay table, reel strip and bonus awards
  • Respond to issues for games and systems interface
  • Perform software and system integration verification tests for jackpots
  • Install, repair and maintain fiber optic lines and WAP telephone lines
  • Interface with others on installation and service activities
  • Document all services rendered¬†¬†

Maintenance (onsite 24/7/365)

  • Develop, maintain and report on the Preventative Maintenance program
  • Response to service calls and repair of VLTs
  • EPROM replacement
  • VLT conversions and upgrades
  • VLT installation, movement and removal
  • Maintain complete VLT, associated equipment and part inventories
  • Signage installation and movement
  • Bill validator upgrades, replacements and repair
  • Ticket printer upgrades, replacements and repair
  • Logic board repair
  • Player tracking upgrades, replacements and repair
  • Paper jams and replacement
  • Bill validator jams
  • Lock installation
  • Player tracking bracket installation
  • Chair installation
  • Chair movement
  • Base installation and movement