VLT Services
Planning
- VLT transportation logistics
- Conduct pre-installation casino floor assessments
- Casino floor planning
- Tech room configuration and setup
Warehouse and/or Staging
- Unload VLTs from trucks and stage them at the warehouse
- Load VLT operating systems and special feature software
- Option VLTs per options sheet provided by the casino management
- Convert buttons, monitors and other components to various themes
- Install toppers on VLTs, change candle paper in accordance with denominations
- Install bill validators and printers
- Player tracking installations
- Power up and test VLTs for proper operation
- Troubleshoot and resolve any issues that arise
- Order and replace parts for VLTs
- Stage completed VLTs for transport to the casino
- Load completed VLTs on trucks for transport to the casino
- VLT base configuration and placement
- Unload VLTs at the casino
- Install VLTs on the bases and test at the casino
- Install and run fiber optics for communications
- Connect to and confirm communication with Central Monitor and Control System
Administration and Support (onsite 24/7/365)
- sbX (server based gaming) administration
- Perform all prep tests including assurance hardware, firmware and system interfaces
- Install, remove, convert, perform preventive maintenance and prepare games
- Set game options and repair games
- Upgrade and convert gaming systems and equipment
- Maintain accurate inventory of parts issued
- Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work
- Follow documentation, policies and procedures and perform tasks
- Read and translate wiring diagrams
- Maintain, repair and troubleshoot to component/circuit level
- Resolve various technical problems
- Perform program upgrades and download set up
- Test programs with various verification devices
- Troubleshoot with input and output tests
- Set up game options and test various devices, e.g., bill acceptors.
- Test pay table, reel strip and bonus awards
- Respond to issues for games and systems interface
- Perform software and system integration verification tests for jackpots
- Install, repair and maintain fiber optic lines and WAP telephone lines
- Interface with others on installation and service activities
- Document all services rendered Â
Maintenance (onsite 24/7/365)
- Develop, maintain and report on the Preventative Maintenance program
- Response to service calls and repair of VLTs
- EPROM replacement
- VLT conversions and upgrades
- VLT installation, movement and removal
- Maintain complete VLT, associated equipment and part inventories
- Signage installation and movement
- Bill validator upgrades, replacements and repair
- Ticket printer upgrades, replacements and repair
- Logic board repair
- Player tracking upgrades, replacements and repair
- Paper jams and replacement
- Bill validator jams
- Lock installation
- Player tracking bracket installation
- Chair installation
- Chair movement
- Base installation and movement