Our Understanding of the Operational Environment

  • We are used to working in a mission critical environment with an extreme operational pace and 100% system uptime
  • We have maintained a full staff of Casino Services Technicians at the 4 casinos in Maryland on a 24/7/365 onsite basis
  • We work in very strict secure regulatory environments and are accustomed to compliance with these rules and regulations
  • We currently perform all VLT services required for the 4 casinos in Maryland
  • Technicians are the 1st line of good customer service
    • they are the feet on the ground
    • hard work will make the your staff’s job easier
    • details are very important
  • Always maintain constant 2-way communication

In the end it all comes down to this: 

Happy VLT Players equal more gaming revenue for The Casinos and more tax revenue for the Governing Authority.